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how can we help?

Here are some of our most frequently asked questions.

Lets get started.

If you have a question - or many questions about Habitat, we are here to help. We have highlighted our most frequently asked questions under three main topics: Homeownership, ReStore and Volunteer.

If you don’t see the information you’re after, be sure to contact us and let us help.

What can we help you find?

Click on the topic you are looking for.

Homeownership FAQ

I don't have any children, can I still apply?

Yes. Habitat for Humanity Chatham-Kent partners with families and individuals.

Does Habitat give their homes away for free?

No. Habitat partner families pay an interest-free mortgage geared to their household income. Habitat homeowners also agree to invest 500 volunteer hours also known as "sweat equity" prior to purchasing their Habitat home.

What if I have filed for bankruptcy?

You must be discharged from bankruptcy and/or completed your consumer proposal before you can qualify for our Homeownership program. 

Will a low credit score prevent me from qualifying?

Credit checks are required as part of our approval process.  A low credit score would not prevent you from being approved, however large debts may have an impact on your eligibility. 

Are there any restrictions that would prevent me from qualifying? 

Eligible partner families must reside in Chatham-Kent for at least 2 years.  They also cannot own other property.  
Our Habitat Chatham-Kent Online Eligibility Assessment is a great tool that can help identify factors that might disqualify your application.
Click here for more information on how to qualify and access to our eligibility assessment form.


ReStore FAQ

What is a Habitat for Humanity ReStore?

A Habitat ReStore supports the work of Habitat for Humanity. You can support your local Chatham-Kent ReStore by shopping, donating or volunteering. Your support helps the mission to build safe and affordable homes for people in our community.

What does the ReStore sell?

At the ReStores you’ll find a wide variety of items such as building materials, appliances, furniture and household items. The items you’ll find will range from brand new to gently used and since the inventory of the ReStore depends on donations, you never know exactly what you’ll find. 

What donations does the ReStore accept?

Please see our list of acceptable and non-acceptable items here

Do you do pickups and deliveries?

We pick up large items and appliances for free. Please see our donations page for more information and to schedule a pickup.

We do not offer delivery at this time.

Do I have to call ahead when I’m dropping items off at the ReStore?

It is always a great idea to call ahead and ensure your donations are suitable. All donations to the ReStore must be inspected by our staff during regular business hours. We kindly ask that you do not drop donations outside of business hours.

Will you recycle my electronic waste?

We do recycle e-waste. Please see our list of acceptable items here

What is your return policy on ReStore purchases?

We do not offer exchanges or refunds on purchases. We offer a 30 day warranty on appliances. Contact the store for more information. 

Will you issue me a tax receipt?

Yes, we will issue a tax receipt on donations valued at $100 or more. Requests for a tax receipt must be made at time of donation. Tax receipts are processed quarterly.

Volunteer FAQ

How do I sign up to volunteer?

You can sign up to be a volunteer here. Once the form is submitted, our Volunteer Manager will reach out to you to further discuss your interests and how we can provide a great volunteer experience for you.   

How old do I need to be to volunteer?

Volunteers must be 16 years or older to volunteer to be on the build site. At the ReStore volunteers can be 15 years old if they have a reference from a current volunteer or Board Member.

Do I need to volunteer a certain amount of time?

Our volunteers are able to come in to volunteer whenever they like.

Can I sign up to do my school community hours?

Absolutely! Students 16 years and older are encouraged to sign up for volunteer opportunities. To learn more about what volunteer opportunities are available, visit our volunteer page

Can groups volunteer?

Absolutely and we encourage it! We offer corporate build days to give organizations and businesses, the opportunity to invest in their employees while making a real difference in the lives of hard-working families and their communities.

Learn more

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